Service & Monitoring
Your System, Protected Long After Installation Day
A backup power system is only as reliable as its maintenance record. Fortress service plans keep every component tested, every alert monitored, and every issue resolved before you're aware of it.
The Maintenance Imperative
The System That Fails Is the One Nobody Maintained
Most backup power failures aren't equipment failures — they're maintenance failures. A generator that hasn't been load-tested in two years. A battery that degraded silently. A transfer switch that nobody verified since installation. Fortress service plans exist to ensure your system is ready when the grid isn't. We test, monitor, and maintain every component on a defined schedule — so when the power goes out, your system performs exactly as designed.
Remote Monitoring
Intelligent Monitoring, 24 Hours a Day
Real-time visibility into every component of your power security system — from anywhere, at any time.
Generator Health Monitoring
Continuous tracking of engine hours, oil pressure, coolant temperature, battery voltage, and runtime history. Anomalies trigger service team alerts before they become failures.
Battery State of Charge
Real-time state of charge, cycle count, capacity degradation tracking, and charge/discharge history for every battery system in your installation.
Fuel Level Monitoring
Propane and diesel tank levels monitored continuously. Automatic delivery coordination triggered before you reach minimum reserve levels.
Grid Status & Transfer Events
Every grid event, every transfer, every restoration — logged with timestamp, duration, and system response. Your complete power history, always accessible.
Mobile & Web Dashboard
Your entire system visible from any device. Real-time status, historical data, alert history, and service records — all in one place.
Proactive Service Alerting
Our service team receives alerts before you do. Issues are diagnosed and service is dispatched — often before you're aware anything occurred.
Service Plans
Service Plans Built for Every Property
From essential annual maintenance to comprehensive coverage with priority emergency response — a plan for every system and every owner.
Essential
AnnualAnnual maintenance for residential systems.
One comprehensive annual visit covering all critical maintenance tasks. Ideal for newer systems in lower-risk environments.
- Annual generator load test
- Oil and filter service
- Air filter inspection and replacement
- Battery voltage and health check
- Transfer switch test and verification
- Fuel system inspection
- System diagnostic report
- Basic monitoring dashboard access
Premier
Semi-AnnualTwice-yearly service with full monitoring.
Semi-annual maintenance visits with full remote monitoring and priority scheduling. The standard for serious residential and light commercial systems.
- Semi-annual generator load test
- Oil and filter service (both visits)
- Full battery health and capacity test
- Transfer switch test and calibration
- Fuel quality inspection and treatment
- Full remote monitoring with mobile dashboard
- Proactive service team alerting
- Priority scheduling for service calls
- Annual system diagnostic report
Fortress Guard
QuarterlyMaximum coverage for critical properties.
Quarterly maintenance, 24/7 emergency response, and dedicated account management. For properties and operations where power failure is not an option.
- Quarterly generator load test and service
- Full battery health and capacity testing
- Transfer switch test and calibration
- Fuel management and delivery coordination
- Full remote monitoring with proactive alerting
- 24/7 emergency service response
- Dedicated account manager
- Priority parts inventory
- Annual engineering review and system report
- Complimentary storm season readiness check
What We Check
What Every Maintenance Visit Covers
A defined, documented checklist — not a cursory inspection.
Generator
- Load bank test to rated capacity
- Oil and filter change
- Air filter inspection and replacement
- Spark plug inspection (gaseous fuel engines)
- Coolant level and condition check
- Battery voltage and load test
- Belts and hoses inspection
- Exhaust system inspection
Electrical & Transfer
- Transfer switch operation test
- Transfer time measurement and logging
- Load shedding sequence verification
- Breaker inspection and torque check
- Connection integrity inspection
- Grounding system verification
- Control board diagnostic scan
- Alarm and alert system test
Battery Storage
- State of charge verification
- Capacity test and degradation assessment
- Cell balance check
- Thermal management system inspection
- Charge/discharge cycle review
- Inverter diagnostic scan
- Communication system verification
- Firmware update check
Fuel System
- Fuel level measurement and logging
- Fuel quality inspection
- Fuel treatment application (diesel systems)
- Tank and line integrity inspection
- Automatic delivery coordination review
- Fuel filter inspection and replacement
- Leak detection inspection
- Delivery access and clearance verification
"The same team that installed your system is the team that maintains it."
Emergency Response
Emergency Service Response
When your system needs immediate attention, Fortress Premier and Guard plan members receive priority emergency dispatch. Our service technicians are the same engineers who installed your system — they know your equipment, your configuration, and your property.
Emergency service availability for Premier and Guard members
Target response time for emergency dispatch
Installation and service technicians — they know your system
Enroll Your System in a Service Plan
Service plan enrollment is available for all Fortress-installed systems. Contact our service team to discuss the right plan for your property and system configuration.
Service plans are available for Fortress-installed systems. Contact us to discuss coverage for systems installed by others.